Job Description: Team Leader (Quality)
Position Overview: As a Quality Team Leader, you will play a pivotal role in ensuring the delivery of high-quality products and services. You will lead a team responsible for monitoring, evaluating, and enhancing the quality of our operations, products, and customer interactions. This role requires a strong understanding of quality management principles, leadership capabilities, and the ability to drive continuous improvement initiatives.
ROLES AND RESPONSIBILITIES:
Team Leadership:
- Lead, mentor, and coach a team of quality assurance professionals.
- Foster a culture of accountability, collaboration, and continuous learning within the team.
- Set clear performance expectations and provide regular feedback and performance evaluations.
Quality Assurance:
- Develop and implement quality assurance policies and procedures.
- Conduct audits and inspections to identify areas for improvement and ensure adherence to quality standards.
Process Improvement:
- Identify opportunities for process improvement across all areas of the organization.
- Collaborate with cross-functional teams to implement process enhancements and drive efficiencies.
Training and Development:
- Coordinate training programs to educate employees on quality standards, processes, and best practices.
- Promote a culture of quality awareness and continuous improvement throughout the organization.
Reporting and Analysis:
- Prepare regular reports and presentations on quality metrics and performance to senior management.
- Analyze data to identify trends, root causes of quality issues, and opportunities for improvement.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor’s degree in any stream
ADDITIONAL REQUIREMENTS:
- Six Sigma Certification would be an added advantage.
SHIFTS
EXPERIENCE REQUIRED:
- 8–12 years in US Mortgage Quality with at least 4 years in a Leadership (TL & above) role having handled a span of 40 to 60 associates.